I accept returns on a case-by-case basis. If you feel there is a problem with your order or a defect, please email me at erinclarendonjewelry@gmail.com, and I will get back to you right away!

Please note: I do not offer returns or exchanges on custom items. Nor do I offer returns or exchanges on rings that do not fit. Please make sure you know your ring size before ordering!

I generally ship within 2 to 5 business days, unless I am out of town, but I will make a note of that on the website.

Made-to-order pieces will ship based on the time frame in the listing.

I use USPS for shipping, and I offer Priority Mail, Ground Advantage, and Priority Mail International.

I fully insure every package to make sure it gets safely to your door. Unfortunately, if your package has been marked as delivered and is missing, it may have been stolen. I cannot file a claim nor issue a refund for a missing or stolen package after it has been marked as delivered.

Wear it! Wearing sterling silver jewelry helps prevent tarnish; the oils from your skin naturally polish and protect the metal.

Use the included polishing cloth to gently remove tarnish and restore shine. Avoid harsh chemicals or abrasives, which could damage the stones and/or remove the patina.

Natural stones can be fragile and porous, and sterling silver will darken in chlorine. Take off your jewelry when showering, swimming, hot springing, exercising, hiking, rock climbing, etc.

When not wearing your jewelry, store it in its box, an airtight container, or a bag to prevent tarnish.

Reach out with any questions or concerns at erinclarendonjewelry@gmail.com. I am happy to help!

I do not repair jewelry that I have not made. I offer repairs on pieces that I have made on a case by case basis. Please reach out at erinclarendonjewelry@gmail.com with any questions!

I do not resize rings. Please make sure that you know your ring size before ordering!

I do custom work on a limited case by case basis. Please reach out if you have an idea for a custom project at erinclarendonjewelry@gmail.com.

Please reach out at erinclarendonjewelry@gmail.com. I am happy to help and will get back to you as soon as I can!